Contact Us

Contact Us

CALL
(865) 544-5400
TOLL-FREE:
(800) 467-5427

Monday - Friday:
7:00 AM - 7:00 PM
Saturday:
8:30 AM - 12:30 PM

Questions, comments, or concerns? Send us an email.

CHAT ¹
Want to speak with a real person without having to stop what you’re doing? Try Secure Chat! Click on the red bubble in the bottom right corner.

TEXT ²
(865) 544-5435

You can text the Credit Union with questions. It's an easy way to stay in touch and get the answers you need.

VISIT
Come visit us at any of our Branch locations!

LOCATIONS

ADDITIONAL SUPPORT NUMBERS

TELEPHONE BANKING ³
(865) 544-5675

Check your balance, transfer between accounts, review charges, and more, 24/7!

BILL PAY ⁴ SUPPORT
(84 4) 608-1894

Get help setting up new Bill Pay payments and managing existing payments.

ONLINE/MOBILE SUPPORT
(865) 544-5400

Get assistance with online banking and the KTVAECU mobile app.

REAL ESTATE LENDING
(865) 544-5409
Get help with home loans, refinancing, home equity loans, and payoff requests. For Homeowners Insurance, press 1. Talk with a Real Estate Rep, press 2.

CONSUMER LENDING
(865) 544-5626

For questions about consumer loans or to manage loan applications, call our Consumer Lending department.

REPORT FRAUDULENT CARD ACTIVITY

For information on debit/credit card disputes, please visit the Card Disputes Page.

If you have additional questions, please call (865) 544-5490 during regular business hours.

REPORT LOST OR STOLEN CARD

To report a lost or stolen ATM or Visa debit card please call (865) 544-5400 or toll-free (800) 467-5427 and select option 5 for the Card Services Department. To report a lost or stolen credit card please call (800) 472-3272.

MAIL

General Address

P.O. Box 36027
Knoxville, TN 37930

Real Estate Lending
Error Resolution & Information Requests

Real Estate Lending
Knoxville TVA Employees Credit Union
P.O. Box 36027
Knoxville, TN 37930

If mailing payments, be sure to add adequate time for mail services to deliver payments.

MORTGAGE/REAL ESTATE PAYMENTS:

KTVAECU Real Estate Lending

P.O. Box 36027

Knoxville, TN 37930

MORTGAGE/REAL ESTATE PAYOFF REQUESTS:

Click the below button for our Payoff Portal

Payoff Portal

MORTGAGE/REAL ESTATE INFORMATION:

Call: (865) 544-5409

Email: homeloans@tvacreditunion.com

NMLS #: 167911

For Commercial/Business Loans:

Send us a message by filling out the Contact Us Form.

SEND US A MESSAGE

Please do NOT include account or card information in messages. For account requests, please use secure chat or give us a call.

Name:

Email Address:

Phone

Send To:

Message:

Security Please enter the code shown in the image

captcha code for visual authentication number 7 letter T number 3 letter N

Need support or have a question?

Disclosures

¹ Please ensure the information submitted is complete and accurate. Only forms completed and submitted will be eligible for a response. Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.

² Some restrictions may apply. Message and data rates may apply from your wireless carrier. Ask for details.

³ Message and data rates may apply from your wireless carrier.

⁴ Available to qualifying Members. Some restrictions may apply. Message and data rates may apply. Ask for details.